Privacy Policy

Fluid-Bag and Solving Group Privacy Policy

We strive to offer our customers and partners excellent services online. For this reason, we collect certain personal information about our website users as well as users that contact us through email. Fluid-Bag respects and protects your privacy, and all the data we process follows this privacy policy and applicable laws.

We advise you to read this privacy policy which explains how we collect and process personal data. The policy might be updated if changes in applicable laws or our business model occur. The updated policy becomes valid when published on this website.

This version was updated 07.10.2024.

Who collects information, and will it be transferred to anyone else?

Your personal data is used by Fluid-Bag staff in relevant functions and our programs used. Customer information and requests can also be shared with our local business partners who handle customer requests and local sales and services. They process personal data based on their own privacy policies.

Fluid-Bag is a part of Solving Group, and to offer you relevant services and a high level of service, we might share your information with other companies in the group

In some cases, we outsource some parts of the data processing to third parties, such as the data systems used to store and process personal data as well as some marketing functions. We only use third-party partners that comply with all applicable legislation to ensure that your data is still secured, confidential and used lawfully.

Information might be disclosed to fulfil contractual or legal obligations or when a legal authority requires a disclosure. We might also disclose your personal data if we are a part of a business sale, such as a merger or an acquisition.

What information is collected?

We collect information from you when you register on our website or fill out a form on the website (information request, quotation request, feedback form, career form) or when you send a direct e-mail.

We collect work-related contact details and your interests in our products and services, as well as other relevant business information that you provide to us.

We may use different programs in order to improve the digital environment for you, such as Google Analytics, Hotjar, Leadfeeder, Hubspot and other external services, to analyse how our website is being used to continuously develop the content of the site.

For e-mail newsletters we use MailChimp or similar programs to analyse reading patterns in order to evaluate what content is most interesting to our readers. Thus, the information we collect consists mainly of the following: Your name and title, contact details (e.g. phone number and e-mail address), area of business of the enterprise and information concerning the behavior on our website.

In order to improve our communication and give you relevant information, we may use lists and target group segmentations.

You can use our website anonymously, but to access some of our documentation you might be required to registrate a user-specific account or provide your contact details to be able to download certain types of content (e-books etc.).

Why is information collected and how will it be used?

We mainly process personal data for the following purposes:

  • Sales and marketing activities, and for offering our products and services. These activities might include marketing analytics, marketing research and direct marketing;
  • Developing the content of our website;
  • Customer communications and responding to contact requests;
  • Customer relationship management;
  • Fulfilling our contractual obligations, legal obligations and responding to legal claims;
  • Supplier & partner relationship management;
  • Running and developing our business;
  • Recruitment and HR development.

At all times we comply with applicable laws. Your data is neither used for automatic decision making nor for profiling.

Will personal information be transferred outside the European Union (EU)?

In general, we do not transfer an EU citizen’s personal data outside the EU. However, in some cases data might be processed on servers located outside of the EU. We might also share your personal information with another company in the Solving Group or with one of our business partners with the aim to offer you relevant Fluid-Bag or Solving products and services. In these cases, we ensure that applicable legislation is followed.

If you reside in a country outside of the EU, we might share your request and information with a local Fluid-Bag or Solving representative if applicable.

For how long is the data stored?

We store personal data only as long as it is necessary for the purpose or as required by contract or law. The time we store the data varies depending on the purpose and situation. We aim to regularly delete personal data we no longer need from our records. Thus, outdated and unnecessary information will be destroyed in an appropriate way.

Any data will be marked in the register in the same way as the registered has reported it and the data will be updated when the registered reports an update to us.

How do you guarantee safe storage of personal data?

Our partners and server providers follow industry standards and practices. We protect personal data with user specific login, password and user rights.

How do I opt out?

At any time, you have the right to:

  • Withdraw your consent to collect and process your personal data;
  • Know what data we have stored about you;
  • Ask us to correct any errors in your personal information;
  • Prohibit direct marketing;
  • Object or restrict processing of personal data.

You can use these rights by notifying us at gdpr@fluid-bag.com

Responsible registrant

The registrant of this personal data register is Fluid-Bag Ltd (Business ID FI01816730).

Contact details:
Fluid-Bag Ltd, Bottenviksvägen 54-56, 68600 Jakobstad, FINLAND
E-mail: gdpr@fluid-bag.com, tel. +358 20 779 0444

Last updated: 07.10.2024